Whitehorse City Council30 jobs

Administration Manager

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team at Whitehorse City Council to deliver exceptional customer service and community engagement at Aqualink Facilities. The role is crucial in transforming ways of working and empowering employees to innovate and provide excellent customer experiences. The team thrives on collaboration, support, and a shared commitment to making a positive impact in the community.

You'll be responsible for

🏢

Managing customer service delivery

Overseeing the effective and efficient delivery of customer service, retail operations, business administration, internal marketing, and membership retention systems to ensure high-quality service at Aqualink.
🌟

Leading a dynamic team

Leading a team to activate and connect the community, ensuring that all team members are empowered and supported.
🌍

Enhancing community engagement

Working to empower, activate, and connect the community through various initiatives and programs.

Key criteria

💼

Customer service management experience

Demonstrated experience managing customer service functions effectively.

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📊

Membership function management

Proven experience in managing membership sales and retention systems.

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👥

Team leadership experience

Demonstrated experience leading and mentoring diverse teams.

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Meet the team

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4 criteria for this job
Customer service management experience
Demonstrated experience managing customer service functions effectively.

View

Membership function management
Proven experience in managing membership sales and retention systems.

View

Team leadership experience
Demonstrated experience leading and mentoring diverse teams.

View

Budget development skills
Experience contributing to budget development and financial reporting.

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