NSW Health90 followers602 jobs

Administration Officer

Mid levelContractOfficeSydney NSW, AustraliaAdministrationCustomer service and supportPeople and culturePosted 7 hours ago
View your fit0 of 9 criteria met

About the job

This job is about joining the Women & Children’s Health Outpatient unit at Nepean Hospital as a Team Leader. The position plays a crucial role in ensuring high standards of customer service and effective clinic management, contributing to the overall success of the healthcare team. The team values collaboration, openness, respect, and empowerment, creating an environment where everyone can thrive and develop their skills.

You'll be responsible for

👥

Leading the team

As Team Leader, act as a frontline leader to administration officers and assist in management and training of administrative staff within the Outpatient Clinic.
⭐

Ensuring high standards

Ensure staff maintain a high standard of customer service, accurately recording patient activity and optimising revenue through efficient data capture and billing processes.
📊

Monitoring department priorities

Monitor department priorities and plan daily activities to ensure delivery of customer-focused service.

Skills you'll need

🤝

Customer service skills

Possess highly developed frontline customer services and interpersonal, verbal and written communication skills, bringing a creative approach to problem solving, negotiation, and conflict resolution.
🏥

Clinic management experience

Demonstrated extensive experience in a clinic setting, including referral pathways, waitlist management, billing practices, and clinic workflow management.
👩‍💼

Leadership abilities

Demonstrate leadership of administrative staff, monitoring department priorities, planning, and organisation of daily activity to ensure delivery of customer-focused service.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Frontline customer service skills
Possess highly developed interpersonal and communication skills.

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Clinic experience
Demonstrated extensive experience in clinic workflow and billing practices.

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Time management skills
Ability to manage multiple tasks under pressure with set deadlines.

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Leadership experience
Experience supervising staff and managing team priorities effectively.

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Problem-solving abilities
Creative approach to negotiation and conflict resolution in diverse settings.

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