About the job
This casual job as a Contact Centre Administrator offers an exciting opportunity to join Dematic's Customer Service Division for six months. Working closely with a supportive team in Belrose, you will play a vital role in maintaining smooth communication between customers and internal departments. Embrace the chance to grow your skills while contributing to a dynamic environment!
You'll be responsible for
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Handling calls and emails
Answering Contact Centre calls and emails to provide timely support to customers.📝
Processing incident requests
Creating, processing, and updating incident requests to ensure smooth operations.📊
Providing administration support
Offering general administration and reporting support to the Contact Centre and wider Administration teams.Key criteria
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Customer service focus
Demonstrated experience providing exceptional customer service in a contact centre environment.View
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Proficiency in Microsoft Office
Strong skills in Microsoft Word and Excel for administrative tasks.View
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Multitasking ability
Experience managing multiple tasks efficiently in a fast-paced setting.View
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