After Hours Agent
About the job
The After-Hours Agent job is all about being a vital point of contact for staff and participants after business hours. This role plays a crucial part in ensuring that support is available around the clock, contributing to the well-being of individuals in need. The team thrives on collaboration, inclusivity, and a shared commitment to making a positive impact in the community.
You'll be responsible for
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Providing support
Providing front-line support to Wellways staff across multiple programs, including IT support, rostering, incident reporting, and more.📞
Maintaining communication
Maintaining clear communication and documentation to ensure efficient handovers between shifts and business-hours teams.🔍
Conducting audits
Conducting routine file audits and supporting maintenance of up-to-date emergency summaries and compliance documentation.Key criteria
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Availability for flexible shifts
Demonstrated availability for 4pm-12am, 12am-8am, and 8am-4pm shifts.View
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IT and administrative skills
Proficiency in IT support, CRM, and rostering systems.View
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Experience in mental health or community services
Background in mental health, community services, or related fields.View
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