RACV
Mid levelSeniorFull-timeHybrid5/161 Collins St, Melbourne VIC 3004, Australia10 Eagle St, Brisbane City QLD 4000, Australia65 Canberra Ave, Griffith ACT 2603, Australia3 Sussex St, Barangaroo NSW 2000, AustraliaDesignInformation technologyProductPosted 4 days ago
View your fit0 of 9 criteria met
About the job
The job is about designing, architecting, and optimizing AI-powered agent experiences using Salesforce Agentforce. This position plays a crucial role in creating scalable, intelligent, and user-centric digital assistants that enhance interactions for employees, customers, and partners. The team values collaboration and innovation, working together to drive positive change and deliver exceptional value through technology.
You'll be responsible for
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Designing AI agent experiences
Design end-to-end AI agent experiences using Salesforce Agentforce, ensuring intuitive, efficient, and human-centered interactions.🗺️
Facilitating workshops
Facilitate journey-mapping workshops to uncover system gaps and define business processes suited for Agentforce automation.🤝
Collaborating with teams
Work with product owners, Salesforce admins, developers, and AI engineers to design scalable, cost-efficient solutions.What we're looking for
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5+ years Salesforce experience
Proven expertise in Salesforce products like Service Cloud and Experience Cloud.View fit
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Strong communication skills
Ability to engage stakeholders and translate business goals effectively.View fit
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UI/UX design skills
Demonstrated experience in user-centered design and journey mapping.View fit
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