Agentic Experience Specialist, Salesforce Platform
About the job
As an Agentic Experience Specialist, you will play a crucial role in shaping user experiences by creating seamless interactions between users and AI systems on the Salesforce platform. Your work will not only enhance customer relationships but also drive innovation in AI-powered solutions. The team thrives on collaboration, creativity, and a shared passion for transforming the future of work.
You'll be responsible for
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User understanding & customer strategy
Collaborating directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction.💬
Conversation & interface design
Leading the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the customer brand's voice.🔄
Monitoring & optimization
Analyzing user feedback and live conversational data to identify pain points and opportunities for continuous improvement.Key criteria
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Conversation design expertise
Deep understanding of conversation design principles and NLU concepts.View
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User research skills
Strong ability to conduct user research and synthesize findings.View
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Prototyping experience
Experience with conversational prototyping tools like Figma.View
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