Salesforce11 followers47 jobs

Agentic Experience Specialist, Salesforce Platform

Mid levelFull-timeHybridMelbourne VIC, AustraliaSoftware engineeringPosted 2 months ago
Pending fitX of Y criteria met

About the job

As an Agentic Experience Specialist, you will play a crucial role in shaping user experiences by creating seamless interactions between users and AI systems on the Salesforce platform. Your work will not only enhance customer relationships but also drive innovation in AI-powered solutions. The team thrives on collaboration, creativity, and a shared passion for transforming the future of work.

Meet the team

About the company

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You'll be responsible for

🤝

User understanding & customer strategy

Collaborating directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction.
💬

Conversation & interface design

Leading the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the customer brand's voice.
🔄

Monitoring & optimization

Analyzing user feedback and live conversational data to identify pain points and opportunities for continuous improvement.

Key criteria

🗣️

Conversation design expertise

Deep understanding of conversation design principles and NLU concepts.

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🔍

User research skills

Strong ability to conduct user research and synthesize findings.

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🛠️

Prototyping experience

Experience with conversational prototyping tools like Figma.

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A meaningful career starts with a match

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5 criteria for this job
Conversation design expertise
Deep understanding of conversation design principles and NLU concepts.

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User research skills
Strong ability to conduct user research and synthesize findings.

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Prototyping experience
Experience with conversational prototyping tools like Figma.

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Collaboration skills
Proven ability to work with cross-functional teams effectively.

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Data analytics interpretation
Ability to analyze conversation data for continuous improvement.

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