About the job
The AI Services Consultant job at Zendesk is an exciting opportunity to be at the forefront of AI-driven innovation in customer experience. This position plays a crucial role in helping global brands implement and adopt AI solutions, ensuring they realize immediate business value. The team thrives on collaboration, agility, and a passion for transforming customer experiences through technology.
You'll be responsible for
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Leading AI configurations
Lead the configuration, integration, and design choices for the Zendesk AI Platform, removing technical blockers at speed.🚀
Managing project delivery
Manage end-to-end AI implementations with clear scope, timelines, and stakeholder alignment to ensure reliable delivery.🔄
Driving adoption and change management
Facilitate consultative sessions to ensure smooth AI integration within customer organizations.Key criteria
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3+ years in Professional Services or Consulting
Experience in delivering technical solutions in a client-facing capacity.View
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Experience with AI and SaaS technologies
Deep understanding of AI trends and SaaS implementations.View
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Strong communication skills
Ability to articulate complex AI concepts to diverse audiences.View
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