About the job
As an AML Support Specialist at PEXA, you will play a vital role in supporting customers with their onboarding and AML-related inquiries. This job is all about delivering exceptional service while collaborating with various internal teams to resolve complex issues. The team thrives on curiosity, innovation, and a commitment to helping each other grow.
You'll be responsible for
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Supporting customers
You are on the frontline supporting customers with onboarding and ongoing AML related enquiries.📂
Managing cases
You manage cases from start to finish, including complex enquiries and complaints, working closely with internal teams.📊
Monitoring workflows
You monitor queues and workflows to ensure service levels are met and customers are kept informed throughout the lifecycle of their case.Key criteria
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Customer service experience
Demonstrated experience in a customer-focused environment.View
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Time management skills
Proven ability to balance competing priorities effectively.View
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Collaboration skills
Experience building strong relationships with stakeholders.View
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