About the job
As an AML Support Lead at PEXA, you will play a crucial role in establishing and managing a team dedicated to AML support activities. This position is vital for ensuring service excellence and team productivity, while fostering a culture of growth and collaboration. The team thrives on innovation and support, making it a fantastic environment for ambitious individuals looking to make a significant impact.
You'll be responsible for
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Establishing and managing a team
Establishing and managing a team of AML Support Specialists responsible for onboarding and AML related customer support activities.📚
Coaching team members
Coaching and developing team members, monitoring real-time workload and performance, and ensuring adherence to OKRs and internal policies.🛠️
Handling escalations
Stepping into escalations, exceptions and complaints, applying critical thinking and clear problem solving to deliver positive outcomes for customers and the business.Key criteria
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Leadership experience (3+ years)
Proven experience leading teams to achieve performance goals.View
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Coaching and performance management skills
Demonstrated ability to coach teams for improved results.View
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Stakeholder engagement expertise
Strong skills in collaborating with diverse stakeholders.View
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