Virgin Australia47 followers8 jobs

Service Management Office & Support Lead

Mid levelSeniorFull-timeHybridBrisbane QLD, AustraliaPosted 3 months agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As the Service Management Office & Support Lead at Virgin Australia, you will play a pivotal role in shaping the strategic direction and daily operations of the Service Management Office. This job is all about ensuring the delivery of high-quality IT services that align with business objectives while fostering a culture of operational excellence and continuous improvement. Join a passionate team that values diversity and inclusion, and work in a flexible environment that supports your personal and professional growth.

You'll be responsible for

🚀

Leading strategic direction

Lead the strategic direction and daily operations of the Service Management Office.
🔧

Managing ITSM processes

Own and uplift ITSM processes including incident, problem, change, request and configuration management.
📊

Overseeing governance and compliance

Oversee governance, compliance, CAB and audit requirements.

Key criteria

🛠️

IT service management experience (3-5 years)

Extensive experience in IT service management, including leadership.

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📜

ITIL v4 certification

Proven certification in ITIL v4 Managing Professional/Expert.

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🤝

Third-party vendor management

Experience managing strategic third-party suppliers effectively.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
IT service management experience (3-5 years)
Extensive experience in IT service management, including leadership.

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ITIL v4 certification
Proven certification in ITIL v4 Managing Professional/Expert.

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Third-party vendor management
Experience managing strategic third-party suppliers effectively.

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ITSM tools proficiency
Demonstrated experience with ITSM tools and practices.

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Strong leadership and communication skills
Effective leadership with a customer-focused mindset.

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