Service Management Office & Support Lead
About the job
As the Service Management Office & Support Lead at Virgin Australia, you will play a pivotal role in shaping the strategic direction and daily operations of the Service Management Office. This job is all about ensuring the delivery of high-quality IT services that align with business objectives while fostering a culture of operational excellence and continuous improvement. Join a passionate team that values diversity and inclusion, and work in a flexible environment that supports your personal and professional growth.
You'll be responsible for
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Leading strategic direction
Lead the strategic direction and daily operations of the Service Management Office.🔧
Managing ITSM processes
Own and uplift ITSM processes including incident, problem, change, request and configuration management.📊
Overseeing governance and compliance
Oversee governance, compliance, CAB and audit requirements.Key criteria
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IT service management experience (3-5 years)
Extensive experience in IT service management, including leadership.View
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ITIL v4 certification
Proven certification in ITIL v4 Managing Professional/Expert.View
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Third-party vendor management
Experience managing strategic third-party suppliers effectively.View
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