BNY MELLON6 jobs

Vice President, Client Service Management (Corporate Trust, Australia)

SeniorFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Client Services Manager is a vital part of the team, responsible for managing a portfolio of Corporate Trust clients and serving as their primary contact. This job plays a crucial role in ensuring client satisfaction through effective communication and proactive issue resolution. Collaboration with various teams is key to delivering exceptional service and maintaining strong client relationships.

You'll be responsible for

👥

Managing client relationships

Overseeing the overall client relationship within the assigned portfolio, ensuring satisfaction and addressing issues proactively.
🔗

Coordinating services

Coordinating services for assigned clients and monitoring contractual obligations to ensure service excellence.
✅

Participating in compliance reviews

Engaging in compliance reviews as required to maintain adherence to regulations and standards.

Key criteria

📊

Client servicing experience

8-10 years of experience in financial services or Corporate Trust.

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🔍

Attention to detail

Proven ability to manage tasks and meet deadlines effectively.

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🤝

Relationship management skills

Demonstrated experience developing strong client and stakeholder relationships.

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5 criteria for this job
Client servicing experience
8-10 years of experience in financial services or Corporate Trust.

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Attention to detail
Proven ability to manage tasks and meet deadlines effectively.

View

Relationship management skills
Demonstrated experience developing strong client and stakeholder relationships.

View

Product expertise
Knowledge of syndicated loans, securitisation, and fixed income products.

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Payments landscape understanding
Familiarity with domestic and international wire payment processes.

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