Vice President, Client Processing Manager
About the job
This job is about being a Vice President in Client Service Management within the Corporate Trust team, located in Sydney, Australia. The position plays a crucial role in fostering strong client relationships and ensuring service excellence, which supports BNY's strategic pillars. The team thrives on collaboration and innovation, working together to deliver exceptional client service across multiple products.
You'll be responsible for
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Serving as a point of contact
Serving as a point of contact to clients on service issues and assisting in developing strategies for world-class client service.🤝
Collaborating with stakeholders
Collaborating with clients and internal stakeholders to align client needs with BNY's commercial strategy.📊
Proactively improving service
Proactively partnering with Client Service Data, Insights & Analytics to improve service by identifying trends and suggesting opportunities.Key criteria
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Client service management experience
5-8 years of experience in client service management within financial services.View
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Problem-solving skills
Proven analytical skills to resolve complex client issues effectively.View
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Collaboration abilities
Demonstrated experience collaborating with diverse teams and stakeholders.View
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