BNY MELLON6 jobs

Vice President, Client Processing Manager

SeniorFull-timeHybridSydney NSW, AustraliaPosted 20 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

This job is about being a Vice President in Client Service Management within the Corporate Trust team, located in Sydney, Australia. The position plays a vital role in fostering strong client relationships and ensuring service excellence, which supports BNY's strategic pillars. Team members thrive in a collaborative environment, focusing on delivering exceptional service and driving transformative solutions.

You'll be responsible for

📞

Serving as a point of contact

Acting as a primary point of contact for clients on service issues and assisting in developing strategies for world-class client service across multiple products.
🤝

Collaborating with stakeholders

Working closely with clients and internal stakeholders to align client needs with BNY's commercial strategy.
📊

Proactively improving service

Partnering with Client Service Data, Insights & Analytics to identify trends and suggest opportunities for service improvement.

Key criteria

📊

Client service management experience

5-8 years of experience in client service management within financial services.

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🧩

Problem-solving skills

Proven analytical skills to resolve complex client issues effectively.

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🤝

Effective communication skills

Demonstrated ability to collaborate across diverse teams and stakeholders.

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5 criteria for this job
Client service management experience
5-8 years of experience in client service management within financial services.

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Problem-solving skills
Proven analytical skills to resolve complex client issues effectively.

View

Effective communication skills
Demonstrated ability to collaborate across diverse teams and stakeholders.

View

Business acumen
Strong understanding of business strategies to enhance client engagement.

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Relevant educational background
Bachelor's degree in Business, Finance, or related field required.

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