Team Leader, IT Service Management
About the job
This job is about leading the IT Service Management team at Herbert Smith Freehills Kramer, a prestigious global law firm. The role is crucial for ensuring exceptional service delivery and fostering a culture of continuous improvement. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for someone passionate about IT and team leadership.
You'll be responsible for
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Leading and motivating the team
Actively lead and motivate the team, fostering a culture of engagement and high performance.⚙️
Managing incident and problem management
Manage activities related to prioritised incidents, focusing IT resource effort, identifying root cause and working through to timely resolution.🔒
Driving a culture of stability
Actively drive a culture of zero tolerance of outages and instability.Key criteria
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Team management experience
Proven experience managing teams for 3+ years.View
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Service management expertise
Minimum 5 years' experience in Service Management processes.View
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Strong communication skills
Demonstrated ability to engage and influence stakeholders effectively.View
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