Herbert Smith Freehills2 followers29 jobs

Team Leader, IT Service Management

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading the IT Service Management team at Herbert Smith Freehills Kramer, a prestigious global law firm. The role is crucial for ensuring exceptional service delivery and fostering a culture of continuous improvement. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for someone passionate about IT and team leadership.

You'll be responsible for

🚀

Leading and motivating the team

Actively lead and motivate the team, fostering a culture of engagement and high performance.
⚙️

Managing incident and problem management

Manage activities related to prioritised incidents, focusing IT resource effort, identifying root cause and working through to timely resolution.
🔒

Driving a culture of stability

Actively drive a culture of zero tolerance of outages and instability.

Key criteria

🧑‍💼

Team management experience

Proven experience managing teams for 3+ years.

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🔧

Service management expertise

Minimum 5 years' experience in Service Management processes.

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🗣️

Strong communication skills

Demonstrated ability to engage and influence stakeholders effectively.

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View more

Meet the team

About the company

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4 criteria for this job
Team management experience
Proven experience managing teams for 3+ years.

View

Service management expertise
Minimum 5 years' experience in Service Management processes.

View

Strong communication skills
Demonstrated ability to engage and influence stakeholders effectively.

View

ITIL/ITSM certification
Possession of relevant ITIL or ITSM certification is advantageous.

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