Grampians Health153 jobs

IT Service Desk Team Leader

Mid levelFull-timeHybridCity of Ballarat, VIC, AustraliaHorsham VIC 3400, AustraliaPosted 2 months agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The IT Service Desk Team Leader at Grampians Health is a pivotal role that ensures the delivery of reliable, high-quality IT services across a large, multi-campus health service. This position involves hands-on leadership, coaching, and support for the Service Desk team, focusing on incident management and enhancing the customer experience. The team thrives on collaboration and continuous improvement, making a meaningful impact on healthcare delivery.

You'll be responsible for

🏢

Leading operations

Leading and coordinating the day-to-day operations of the IT Service Desk, ensuring consistent, customer-focused support across Grampians Health.
👩‍🏫

Providing leadership

Providing frontline people leadership, including supervision, coaching, guidance, and performance feedback for Service Desk staff.
⏱️

Monitoring incidents

Allocating, prioritising, and monitoring incidents and service requests to achieve timely resolution within agreed service levels.

Key criteria

👥

Service Desk leadership experience

Proven experience leading or supervising a Service Desk team.

View

📊

Incident management expertise

Strong experience managing incident, request, and escalation processes.

View

🔍

IT service management knowledge

Solid understanding of IT service management frameworks like ITIL.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on Grampians Health
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Service Desk leadership experience
Proven experience leading or supervising a Service Desk team.

View

Incident management expertise
Strong experience managing incident, request, and escalation processes.

View

IT service management knowledge
Solid understanding of IT service management frameworks like ITIL.

View

Hands-on ITSM tools experience
Experience with ITSM tools, ticketing systems, and reporting.

View

Analytical skills for service improvement
Strong analytical skills to interpret service data and identify improvements.

View

Similar jobs

View all
Entain Australia & New Zealand
Entain Australia & New Zealand
IT Service Desk and End User Support ManagerBrisbane, QLD · Full-time
The IT Service Desk and End User Support Manager at Entain Australia & New Zealand plays a crucial role in transforming technology support for the organization. By leading a dedicated team, this job focuses on delivering seamless technology support and enhancing the employee experience through innovative solutions. Collaboration and continuous improvement are at the heart of how the team operates, ensuring that everyone can perform at their best.
Ferrero
Ferrero
IT Service Manager ANZSydney, NSW · Full-time
The job of IT Service Manager – ANZ is an exciting opportunity to be part of the Asia Pacific multi-country IT team. This position plays a crucial role in ensuring high-quality IT service delivery and operational support across Australia and New Zealand, while collaborating with regional and global IT teams. The team values continuous improvement and effective communication, making it a dynamic and supportive environment.
Herbert Smith Freehills
Herbert Smith Freehills
Team Leader, IT Service ManagementSydney, NSW · Melbourne, VIC · Full-time
This job is about leading the IT Service Management team at Herbert Smith Freehills Kramer, a prestigious global law firm. The role is crucial for ensuring exceptional service delivery and fostering a culture of continuous improvement. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for someone passionate about IT and team leadership.
HUB24
HUB24
IT Service Desk ManagerSydney, NSW · Full-time
This job is about leading the IT Service Desk function at HUB24, a leading fintech organization. The role is crucial for ensuring a high-quality employee support experience while driving service excellence and continuous improvement. The team thrives on collaboration, innovation, and a commitment to empowering better financial futures.