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IT Service Manager ANZ

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The job of IT Service Manager – ANZ is an exciting opportunity to be part of the Asia Pacific multi-country IT team. This position plays a crucial role in ensuring high-quality IT service delivery and operational support across Australia and New Zealand, while collaborating with regional and global IT teams. The team values continuous improvement and effective communication, making it a dynamic and supportive environment.

Meet the team

About the company

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You'll be responsible for

🔧

Overseeing IT infrastructure and application support

Managing day-to-day IT infrastructure and application support across Australia and New Zealand, ensuring service reliability and performance.
⚠️

Managing incident and escalation processes

Ensuring IT services meet agreed SLAs through effective incident, escalation, and major incident management.
📊

Monitoring service performance and KPIs

Tracking service performance, trends, and KPIs to support continuous service improvement initiatives.

Key criteria

🖥️

ITIL certification

Demonstrated ITIL certification for effective service management.

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Experience in IT service management

Proven experience in managing IT services across multi-country environments.

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📊

Knowledge of IT infrastructure

Solid knowledge of networks, servers, and data centres.

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A meaningful career starts with a match

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5 criteria for this job
ITIL certification
Demonstrated ITIL certification for effective service management.

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Experience in IT service management
Proven experience in managing IT services across multi-country environments.

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Knowledge of IT infrastructure
Solid knowledge of networks, servers, and data centres.

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Incident management experience
Proven experience in incident coordination within SLA frameworks.

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Vendor management skills
Experience managing relationships with IT vendors and service providers.

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