IT Service Delivery Manager
About the job
The IT Service Delivery Manager at Air Liquide Australia plays a crucial role in ensuring the delivery of IT services to the country. This position is vital for maintaining strong relationships with local IT vendors and managing contracts effectively. The team thrives on collaboration and is dedicated to fostering a supportive and innovative work environment.
You'll be responsible for
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Managing customer relationships
Acting as the primary point of contact for Business Line leaders and leading IT Ops reviews to track service performance.📄
Overseeing contract management
Managing disputes with local providers and coordinating procurement efforts.💰
Tracking IT budget
Monitoring actuals and CAPEX consumption, while preparing the local IT budget.Key criteria
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5+ years in IT service delivery
Experience managing IT operations and service delivery effectively.View
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Budget management experience
Proven track record in tracking and managing IT budgets.View
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Analytical mindset
Ability to analyze data for performance and trend identification.View
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