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IT Service Desk Manager

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 1 day agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is about leading the IT Service Desk function at HUB24, a leading fintech organization. The role is crucial for ensuring a high-quality employee support experience while driving service excellence and continuous improvement. The team thrives on collaboration, innovation, and a commitment to empowering better financial futures.

Meet the team

About the company

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You'll be responsible for

👥

Leading and mentoring the IT Service Desk team

You will lead, mentor, and develop a high-performing IT Service Desk team to ensure exceptional service delivery.
🌟

Driving service excellence

Focus on driving exceptional end-user experiences through efficient delivery of IT support services.
📊

Monitoring service performance

You will monitor and report on service performance, SLAs, customer satisfaction, and operational metrics to ensure continuous improvement.

Key criteria

🖥️

IT service management experience

Proven experience managing IT Service Management processes.

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📊

Analytical skills

Strong analytical capability with a data-driven decision-making approach.

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🤝

Stakeholder management

Demonstrated experience in effective stakeholder communication and management.

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A meaningful career starts with a match

Apply on HUB24
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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
IT service management experience
Proven experience managing IT Service Management processes.

View

Analytical skills
Strong analytical capability with a data-driven decision-making approach.

View

Stakeholder management
Demonstrated experience in effective stakeholder communication and management.

View

Service improvement initiatives
Experience driving service improvement and operational maturity initiatives.

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Team leadership
Experience leading and mentoring high-performing IT support teams.

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