Entain Australia & New Zealand2 followers10 jobs

IT Service Desk and End User Support Manager

Mid levelSeniorFull-timeHybridBrisbane QLD, AustraliaPosted 2 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The IT Service Desk and End User Support Manager at Entain Australia & New Zealand plays a crucial role in transforming technology support for the organization. By leading a dedicated team, this job focuses on delivering seamless technology support and enhancing the employee experience through innovative solutions. Collaboration and continuous improvement are at the heart of how the team operates, ensuring that everyone can perform at their best.

You'll be responsible for

🛠️

Leading IT Service Desk operations

Leading the day-to-day delivery of IT Service Desk and End User Support services.
📈

Monitoring service metrics

Monitoring SLAs, KPIs, and customer satisfaction metrics to drive service improvements.
🌟

Coaching support team

Coaching and developing a high-performing, customer-focused support team.

Key criteria

🖥️

IT service desk experience

Demonstrated experience managing IT service desk operations.

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📊

Data-driven mindset

Proven ability to leverage data for service improvement.

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🤝

Leadership in support teams

Experience leading high-performing customer-focused support teams.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
IT service desk experience
Demonstrated experience managing IT service desk operations.

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Data-driven mindset
Proven ability to leverage data for service improvement.

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Leadership in support teams
Experience leading high-performing customer-focused support teams.

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Process improvement skills
Proven experience driving automation and service transformation.

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Familiarity with AI tools
Experience with AI-enabled solutions and self-service platforms.

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