IT Service Delivery Manager

Mid level Senior Full-time Hybrid Sydney Olympic Park NSW 2127, Australia Professional services Information technology Posted 3 days ago

About the job

The IT Service Delivery Manager / Value Stream Manager at Toll Group plays a vital role in aligning technology initiatives with business outcomes. This position is crucial for leading cross-functional teams, streamlining IT operations, and ensuring high-quality service delivery. Collaboration is key, as the team values strong partnerships with business stakeholders and technology leaders to drive continuous improvement and innovation.

You'll be responsible for

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Owning IT operations

Own end-to-end IT operations and service delivery for assigned business groups and value streams, ensuring service quality, customer satisfaction, and continuous improvement.

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Leading incident management

Lead and coordinate incident and escalation management, acting as the primary escalation point for P1/P2 incidents and value-stream issues, ensuring timely resolution, communication, and post-incident review.

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Building relationships

Build strong relationships with business stakeholders, regularly engaging with Warehouse and Transport sites, serving as the first point of escalation, and driving IT awareness and change adoption.