TechnologyOne2 followers23 jobs

AMS Customer Solution Lead

Mid levelSeniorFull-timeHybridBrisbane QLD, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Solution Lead, you'll embark on an exciting journey to partner with customers, optimising their TechnologyOne environment and driving adoption and value realisation. This role is crucial for ensuring delivery is consistent and aligned with best practices, making a real impact on customer satisfaction and success. The team thrives on collaboration, innovation, and continuous improvement, creating an environment where everyone's contributions are valued.

Meet the team

About the company

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You'll be responsible for

🤝

Partnering with customers

Understanding strategic objectives and building tailored program roadmaps to maximise value from TechnologyOne.
📈

Delivering contracted outcomes

Ensuring alignment with the AMS service catalogue and escalating issues early to protect customer confidence.
🔗

Coordinating with teams

Collaborating with Service Delivery Managers, Consulting teams, and AMS leadership for a seamless customer experience.

Key criteria

🔧

Experience in managed services

Strong experience in AMS or similar delivery environments.

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📊

Commercial discipline

Proven track record in scope control and delivery accountability.

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🧩

Problem-solving skills

Confidently navigate complex configuration and design challenges.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience in managed services
Strong experience in AMS or similar delivery environments.

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Commercial discipline
Proven track record in scope control and delivery accountability.

View

Problem-solving skills
Confidently navigate complex configuration and design challenges.

View

Stakeholder management
Ability to influence mid-to-senior leaders with clear communication.

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Understanding of SaaS models
Deep knowledge of SaaS delivery and operational best practices.

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