AMS Customer Solution Lead
About the job
As a Customer Solution Lead, you'll embark on an exciting journey to partner with customers, optimising their TechnologyOne environment and driving adoption and value realisation. This role is crucial for ensuring delivery is consistent and aligned with best practices, making a real impact on customer satisfaction and success. The team thrives on collaboration, innovation, and continuous improvement, creating an environment where everyone's contributions are valued.
You'll be responsible for
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Partnering with customers
Understanding strategic objectives and building tailored program roadmaps to maximise value from TechnologyOne.📈
Delivering contracted outcomes
Ensuring alignment with the AMS service catalogue and escalating issues early to protect customer confidence.🔗
Coordinating with teams
Collaborating with Service Delivery Managers, Consulting teams, and AMS leadership for a seamless customer experience.Key criteria
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Experience in managed services
Strong experience in AMS or similar delivery environments.View
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Commercial discipline
Proven track record in scope control and delivery accountability.View
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Problem-solving skills
Confidently navigate complex configuration and design challenges.View
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