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Analyst, Technology Support
JuniorMid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportDataIT supportPosted 2 days ago
About the job
As a Technology Support Analyst at Perpetual Group, you will be the friendly first point of contact for all technology-related inquiries. This job is crucial in ensuring that employees remain productive and connected, providing support through various channels. The team thrives on collaboration, curiosity, and a commitment to delivering exceptional service.
You'll be responsible for
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Providing technical support
Assist employees with hardware, software, and general IT issues through phone, email, chat, or in-person interactions.📢
Delivering updates
Communicate clear and timely updates to end-users regarding their incidents or service requests.📚
Training employees
Guide employees on basic technical tasks and available self-help tools to enhance their productivity.What we're looking for
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Technical support experience
Demonstrated experience providing technical support for hardware and software issues.View fit
📚
Bachelor’s degree in IT or equivalent
Possession of a relevant degree or equivalent experience in IT.View fit
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Knowledge of ITIL processes
Understanding of incident, request, problem, and change management processes.View fit
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