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Apple Technical Advisor - Japanese speaking

JuniorMid levelFull-timeHybridNorth Sydney NSW 2060, AustraliaPosted 1 week agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

As an Apple Technical Advisor, you will be part of a dynamic team, providing world-class troubleshooting and technical support to Cisco employees globally. Your impact will be significant as you help keep users online and productive while continuously learning about macOS and iOS. Collaboration and a commitment to exceptional support are at the heart of how the team operates.

Meet the team

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You'll be responsible for

🖥️

Providing technical support

Acting as the first line of support for global Cisco employees, troubleshooting and resolving technical issues.
📊

Monitoring issue trends

Keeping an eye on trending issues to report through team leadership, ensuring proactive support.
🤝

Collaborating with teams

Working closely with Cisco’s Engineering and Knowledge Management teams to enhance support and solutions.

Key criteria

💻

Technical troubleshooting expertise

Two years of experience troubleshooting Apple devices.

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📞

Customer service experience

Proven experience in technical support via phone and chat.

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📱

macOS and iOS proficiency

Experience with setup and troubleshooting in a business environment.

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A meaningful career starts with a match

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5 criteria for this job
Technical troubleshooting expertise
Two years of experience troubleshooting Apple devices.

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Customer service experience
Proven experience in technical support via phone and chat.

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macOS and iOS proficiency
Experience with setup and troubleshooting in a business environment.

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Mobile Device Management knowledge
Familiarity with MDM technologies and concepts.

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Bilingual communication skills
Fluency in English and Japanese for effective support.

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