Application Support Officer
About the job
As an Application Support Officer at eHealth NSW, you will play a vital role in enhancing health services through digital innovation. This job offers an exciting opportunity to support various Health Support applications while ensuring compliance and delivering exceptional customer service. The team thrives on collaboration, problem-solving, and a commitment to improving patient care across New South Wales.
You'll be responsible for
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Providing operational support
Provide operational support for users of Emergency Services Support, Food, Nutrition & Linen, and Rostering applications, and other Health supported applications.🔍
Investigating technical issues
Investigate technical or application related issues and collaborate with senior team members to identify and implement effective solutions.📅
Developing testing schedules
Develop testing schedules to optimise the availability of testing resources.Key criteria
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IT support and customer service experience
Experience troubleshooting issues and performing root-cause analysis.View
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Communication skills
Highly developed oral and written skills for technical documentation.View
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Ability to manage conflicting deadlines
Proven capability to prioritize and achieve business-focused solutions.View
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