Application Support Team Leader
About the job
The job is about leading the Application Support team at King Living, ensuring the stability and continuous improvement of core business applications. This position plays a vital role in maintaining system performance during peak trading periods and driving long-term improvements in service delivery. The team thrives on collaboration, accountability, and a shared commitment to innovation.
You'll be responsible for
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Leading the Application Support team
Mentoring and developing the Application Support team, fostering accountability and service excellence.🔧
Ensuring system stability
Owning the stability, availability and performance of business-critical systems across various functions.⚠️
Managing major incidents
Acting as the primary escalation point for major incidents, ensuring swift resolution and minimal disruption.Key criteria
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People leadership experience
Demonstrated experience leading IT application support teams.View
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Understanding of retail operations
Deep knowledge of end-to-end retail processes and supply chain.View
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Major incident management
Proven experience handling incidents in high-pressure environments.View
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