King Living2 jobs

Application Support Team Leader

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaInformation technologyPosted 5 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

The job is about leading the Application Support team at King Living, ensuring the stability and continuous improvement of core business applications. This position plays a vital role in maintaining system performance during peak trading periods and driving long-term improvements in service delivery. The team thrives on collaboration, accountability, and a shared commitment to innovation.

You'll be responsible for

👩‍🏫

Leading the Application Support team

Mentoring and developing the Application Support team, fostering accountability and service excellence.
🔧

Ensuring system stability

Owning the stability, availability and performance of business-critical systems across various functions.
⚠️

Managing major incidents

Acting as the primary escalation point for major incidents, ensuring swift resolution and minimal disruption.

Key criteria

👥

People leadership experience

Demonstrated experience leading IT application support teams.

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🛒

Understanding of retail operations

Deep knowledge of end-to-end retail processes and supply chain.

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⚠️

Major incident management

Proven experience handling incidents in high-pressure environments.

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Meet the team

About the company

View your fit

5 criteria for this job
People leadership experience
Demonstrated experience leading IT application support teams.

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Understanding of retail operations
Deep knowledge of end-to-end retail processes and supply chain.

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Major incident management
Proven experience handling incidents in high-pressure environments.

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Analytical problem-solving skills
Strong capability in structured problem analysis and resolution.

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Stakeholder engagement skills
Effective management of vendors and internal stakeholder relationships.

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