Application Support Officer
About the job
The job focuses on ensuring the safe and efficient movement of vessels through effective management of Vessel Traffic Services (VTS) in Queensland. By collaborating with various stakeholders and managing IT systems, you will play a crucial role in enhancing maritime safety. The team values collaboration and is dedicated to maintaining high-quality standards in their operations.
You'll be responsible for
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Researching and developing processes
Researching, analyzing, and developing processes for new and existing Commercial-off-the-Shelf (COTS) IT systems.🔧
Managing incident and change processes
Managing incident, change, and problem management processes for IT systems, ensuring alignment with quality management frameworks.🕒
Providing 24/7 support
Providing 24/7 on-call support for MaritimeControl and PortControl systems as part of a rotational roster.Key criteria
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Experience with COTS IT systems
Demonstrated experience with Commercial-off-the-Shelf IT systems.View
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Incident and change management expertise
Proven background in managing incident and change processes.View
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Collaboration with technical teams
Experience collaborating with technical teams and stakeholders.View
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