Department of Transport and Main Roads7 followers29 jobs

Application Support Officer

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 5 months agoVerified 12 hours ago
Pending fitX of Y criteria met

About the job

The job focuses on ensuring the safe and efficient movement of vessels through effective management of Vessel Traffic Services (VTS) in Queensland. By collaborating with various stakeholders and managing IT systems, you will play a crucial role in enhancing maritime safety. The team values collaboration and is dedicated to maintaining high-quality standards in their operations.

You'll be responsible for

📊

Researching and developing processes

Researching, analyzing, and developing processes for new and existing Commercial-off-the-Shelf (COTS) IT systems.
🔧

Managing incident and change processes

Managing incident, change, and problem management processes for IT systems, ensuring alignment with quality management frameworks.
🕒

Providing 24/7 support

Providing 24/7 on-call support for MaritimeControl and PortControl systems as part of a rotational roster.

Key criteria

⚓

Experience with COTS IT systems

Demonstrated experience with Commercial-off-the-Shelf IT systems.

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🛠️

Incident and change management expertise

Proven background in managing incident and change processes.

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🤝

Collaboration with technical teams

Experience collaborating with technical teams and stakeholders.

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View more

Meet the team

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5 criteria for this job
Experience with COTS IT systems
Demonstrated experience with Commercial-off-the-Shelf IT systems.

View

Incident and change management expertise
Proven background in managing incident and change processes.

View

Collaboration with technical teams
Experience collaborating with technical teams and stakeholders.

View

System upgrade planning
Experience planning and coordinating system upgrades and deployments.

View

SOP development and maintenance
Experience developing and maintaining Standard Operating Procedures.

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