Liverpool City Council30 jobs

Application Support Officer

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Application Support Officer plays a vital role in ensuring that Liverpool City Council's Corporate Applications run smoothly and efficiently. By providing top-notch user and technical support, this job directly impacts the success of various projects and initiatives within the Council. Collaboration with business stakeholders, software vendors, and the IT team is key, creating a dynamic and supportive work environment.

You'll be responsible for

🖥️

Providing application support

Delivering user and technical support for Council's Corporate Applications, ensuring high-quality customer service to internal stakeholders.
📞

Managing incidents and requests

Managing incidents and service requests while maintaining user access and security profiles.
🔧

Contributing to application changes

Assisting with software licensing, procurement, IT contracts, audits, and continuous improvement initiatives.

Key criteria

🖥️

Application support experience

Minimum 2 years supporting enterprise corporate applications.

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🔧

Technical problem-solving skills

Demonstrated ability to resolve technical issues effectively.

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📄

User documentation development

Experience creating and maintaining user training materials.

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Meet the team

About the company

Apply on Liverpool City Council
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Application support experience
Minimum 2 years supporting enterprise corporate applications.

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Technical problem-solving skills
Demonstrated ability to resolve technical issues effectively.

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User documentation development
Experience creating and maintaining user training materials.

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Strong communication skills
Proven ability to build relationships with stakeholders.

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Incident management experience
Experience managing incidents and service requests efficiently.

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