About the job
This job is about driving a security-first, customer-obsessed support experience within the Customer Service & Support organization at Microsoft. By collaborating with various teams, you will help ensure that customers receive exceptional support and achieve their goals. The team thrives on a culture of growth, innovation, and collaboration, making it an exciting opportunity to contribute to customer success.
You'll be responsible for
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Owning field engagement and readiness
Educating CSU and field teams on proactive and reactive engagement with CSS, including escalation paths and strategic initiatives.🔄
Leading Renewal Assist program execution
Ensuring timely triage and planning for renewal wins, engaging resources, and assisting in deal shaping for customer success.💪
Improving customer health and resiliency
Partnering with CSU leadership to build and execute plans that enhance customer health signals and drive measurable improvements.Key criteria
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Advanced degree or equivalent experience
Master's or Bachelor's degree with extensive relevant experience.View
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Program and process management experience
8+ years in program management or process improvement.View
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Customer success and support expertise
7+ years in customer success or support roles.View
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