About the job
The job of Regional Lead for End User Support at Datacom is all about connecting people and technology to create opportunities and solve challenges. This role is crucial for leading a dedicated team of end user service engineers, ensuring that best practices are followed and customer satisfaction is achieved. The team thrives in a dynamic and agile environment, where collaboration and innovation are at the forefront.
You'll be responsible for
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Leading the End User Support team
Overseeing a team of end user service engineers to ensure best practices and high customer satisfaction.📞
Managing escalations and communications
Acting as the single point of contact for all EUS related issues and ensuring effective communication with stakeholders.🌟
Promoting a positive team culture
Encouraging a supportive and collaborative environment within the team to enhance performance and satisfaction.Key criteria
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Desktop and laptop support experience
Experience supporting desktops and laptops in a corporate environment.View
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ITIL principles knowledge
Excellent understanding of ITIL principles for service management.View
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Active Directory and SCCM expertise
Proven experience with Active Directory, SCCM, and SOE maintenance.View
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