About the job
The job is about leading a team of end user service engineers at Datacom to ensure exceptional support and customer satisfaction. This position plays a vital role in connecting people and technology, driving improvements, and delivering outstanding service outcomes. The team thrives in a dynamic and agile environment, where collaboration and innovation are encouraged.
You'll be responsible for
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Leading a team of end user service engineers
Overseeing the team to ensure best practices in support methodology and high levels of customer satisfaction.📞
Managing escalations and communication
Acting as the single point of contact for all EUS related issues and ensuring effective communication with stakeholders.🌟
Promoting a positive team culture
Fostering a supportive and positive environment within the team to enhance performance and satisfaction.Key criteria
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Desktop and laptop support experience
Experience supporting desktops and laptops in a corporate environment.View
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ITIL principles knowledge
Demonstrated understanding of ITIL principles for service management.View
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Technical proficiency with hardware
Experience with hardware and peripherals, including desktops and printers.View
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