ASO4 - Senior Customer Support Officer - EMS
About the job
The Senior Customer Support Officer (EMS) plays a vital role in delivering exceptional second-level support for the Education Management System across South Australia. This position is all about making a positive impact on education by ensuring that schools and preschools have the support they need to thrive. The team values collaboration and is dedicated to creating an environment where everyone can contribute to the success of our education system.
You'll be responsible for
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Delivering ICT support
Providing timely and effective second-level support for the Education Management System used in schools and preschools.⚙️
Contributing to EMS operations
Using technical expertise to enhance the efficiency of EMS operations across the Department for Education.🌟
Maintaining service quality
Ensuring a high standard of customer service and support for users of the EMS.Key criteria
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Second-level ICT support experience
Demonstrated experience providing second-level ICT support for systems.View
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Technical expertise in EMS
Proven knowledge of Education Management Systems and related technologies.View
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Interpersonal skills
Strong interpersonal skills for effective communication with users.View
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