ASO3 ICT Service Desk Analyst
About the job
The Information and Communication Technology Service Desk Analyst plays a vital role in delivering exceptional first-level support to schools and preschools throughout South Australia. By utilizing best practices and a strong technical foundation, this job contributes to the ongoing improvement of ICT services, ensuring that every child has access to the best educational resources. The team thrives on collaboration and innovation, working together to create a world-leading public education system.
You'll be responsible for
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Delivering first-level support
Providing timely and effective first-level ICT Service Desk support services for schools, preschools, and corporate customers.⚙️
Utilising incident management processes
Employing incident and request management processes to restore normal service operations and fulfill service requests efficiently.🔄
Contributing to continuous improvement
Engaging in continuous improvement of ICT Service Delivery operations to maximize support service provision.Key criteria
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First level ICT support experience
Demonstrated experience providing first level ICT support services.View
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Incident and request management knowledge
Understanding of incident and request management processes.View
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ITIL framework familiarity
Experience with ITIL framework principles and best practices.View
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