Centorrino Technologies5 followers27 jobs

Service Desk Analyst - NV1

JuniorMid levelFull-timeHybridAustraliaPosted 3 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Service Desk Analyst position at Centorrino Technologies is all about redefining customer experience through exceptional support. This job plays a crucial role in ensuring customers receive timely and effective assistance, contributing to the overall success of the team. Collaboration, accountability, and a commitment to doing things right the first time are at the heart of how the team operates.

You'll be responsible for

📞

Answering inbound calls

Delivering prompt, friendly, and professional support to customers through inbound calls.
🔍

Troubleshooting issues

Independently resolving issues or collaborating with internal teams to drive resolutions.
🗂️

Managing tickets

Logging, prioritising, and managing tickets in ConnectWise, taking full ownership through to resolution.

Key criteria

📞

Customer service experience

Demonstrated experience in delivering exceptional customer support.

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🔍

Troubleshooting skills

Proven ability to independently resolve technical issues.

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📝

Ticket management experience

Experience managing and prioritising tickets in ConnectWise.

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View more

Meet the team

About the company

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5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer support.

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Troubleshooting skills
Proven ability to independently resolve technical issues.

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Ticket management experience
Experience managing and prioritising tickets in ConnectWise.

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NV1 Australian Security Clearance
Valid NV1 clearance for access to sensitive information.

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Basic IT skills
Foundational IT skills to support customer inquiries.

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