About the job
This job is an exciting opportunity for Service Desk Analysts to embark on a fulfilling career journey in our Managed Services Division. With a focus on learning and growth, team members will engage in hands-on training and certifications through our established Career Pathways Program. Collaboration and support from senior members create a vibrant work environment where everyone can thrive.
You'll be responsible for
📞
Responding to inquiries
Responding to phone, email, and event alerts within the defined SLAs.⭐
Achieving customer satisfaction
Achieving a high level of customer satisfaction through quality service and accurate processes.⚠️
Managing incidents
Correctly identifying Priority 1 and 2 incidents and acting on them in relation to major Incident Management processes.Key criteria
📞
Customer service experience
Demonstrated experience in fast-paced customer service environments.View
🔧
Remote troubleshooting skills
Proven ability to use troubleshooting tools for incident resolution.View
📚
Knowledge management contribution
Experience contributing to knowledge management systems and processes.View
View more
