About the job
Join RAA’s Technology team and embark on an exciting journey as a Service Desk Analyst. This job is all about delivering high-quality technical support and service outcomes across the business, making a real impact on the experience of internal staff and stakeholders. The team thrives on collaboration and continuous improvement, ensuring that everyone feels empowered to contribute to exceptional IT services.
You'll be responsible for
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Providing IT support
Providing high-quality frontline IT support to RAA staff and contractors across multiple sites.📧
Responding to service requests
Responding to incidents and service requests via phone, email and ticketing systems in a timely and professional manner.🤝
Collaborating with teams
Collaborating with internal IT teams and third-party vendors to resolve complex technical issues.Key criteria
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IT support experience
Demonstrated experience in a Service Desk or technical support environment.View
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Technical troubleshooting skills
Proven ability to diagnose and resolve hardware and software issues.View
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ITILv4 Foundation certification
Valid certification indicating knowledge of IT service management best practices.View
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