RAA13 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridAdelaide SA, AustraliaPosted 2 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

Join RAA’s Technology team and embark on an exciting journey as a Service Desk Analyst. This job is all about delivering high-quality technical support and service outcomes across the business, making a real impact on the experience of internal staff and stakeholders. The team thrives on collaboration and continuous improvement, ensuring that everyone feels empowered to contribute to exceptional IT services.

You'll be responsible for

💼

Providing IT support

Providing high-quality frontline IT support to RAA staff and contractors across multiple sites.
📧

Responding to service requests

Responding to incidents and service requests via phone, email and ticketing systems in a timely and professional manner.
🤝

Collaborating with teams

Collaborating with internal IT teams and third-party vendors to resolve complex technical issues.

Key criteria

💻

IT support experience

Demonstrated experience in a Service Desk or technical support environment.

View

🔧

Technical troubleshooting skills

Proven ability to diagnose and resolve hardware and software issues.

View

📜

ITILv4 Foundation certification

Valid certification indicating knowledge of IT service management best practices.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on RAA
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
IT support experience
Demonstrated experience in a Service Desk or technical support environment.

View

Technical troubleshooting skills
Proven ability to diagnose and resolve hardware and software issues.

View

ITILv4 Foundation certification
Valid certification indicating knowledge of IT service management best practices.

View

Cloud technology familiarity
Experience supporting cloud-based systems like M365 and Azure AD.

View

Documentation skills
Strong ability to maintain accurate records and knowledge base articles.

View

Similar jobs

View all
Department for Education, South Australia
Department for Education, South Australia
ASO3 ICT Service Desk AnalystAdelaide, SA · Full-time
The Information and Communication Technology Service Desk Analyst plays a vital role in delivering exceptional first-level support to schools and preschools throughout South Australia. By utilizing best practices and a strong technical foundation, this job contributes to the ongoing improvement of ICT services, ensuring that every child has access to the best educational resources. The team thrives on collaboration and innovation, working together to create a world-leading public education system.
Grant Thornton Australia
Grant Thornton Australia
Service Desk AnalystPerth, WA · Part-time
This job is about providing first line IT support as part of a passionate team at Grant Thornton Australia. The opportunity allows for part-time work while making a significant impact on the operational support for computer and telecommunication systems. The team values collaboration, respect, and support, creating an environment where everyone can thrive.
Planit
Planit
Service Desk AnalystAdelaide, SA · Full-time
This job is an exciting opportunity for Service Desk Analysts to embark on a fulfilling career journey in our Managed Services Division. With a focus on learning and growth, team members will engage in hands-on training and certifications through our established Career Pathways Program. Collaboration and support from senior members create a vibrant work environment where everyone can thrive.
Centorrino Technologies
Centorrino Technologies
Service Desk Analyst - NV1Australia · Full-time
The Service Desk Analyst position at Centorrino Technologies is all about redefining customer experience through exceptional support. This job plays a crucial role in ensuring customers receive timely and effective assistance, contributing to the overall success of the team. Collaboration, accountability, and a commitment to doing things right the first time are at the heart of how the team operates.