RAA10 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridAdelaide SA, AustraliaPosted 1 month agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

Join RAA’s Technology team and embark on an exciting journey as a Service Desk Analyst. This job is all about delivering high-quality technical support and service outcomes across the business, making a real impact on the experience of internal staff and stakeholders. The team thrives on collaboration and continuous improvement, ensuring that everyone feels empowered to contribute to exceptional IT services.

Meet the team

About the company

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You'll be responsible for

💼

Providing IT support

Providing high-quality frontline IT support to RAA staff and contractors across multiple sites.
📧

Responding to service requests

Responding to incidents and service requests via phone, email and ticketing systems in a timely and professional manner.
🤝

Collaborating with teams

Collaborating with internal IT teams and third-party vendors to resolve complex technical issues.

Key criteria

💻

IT support experience

Demonstrated experience in a Service Desk or technical support environment.

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🔧

Technical troubleshooting skills

Proven ability to diagnose and resolve hardware and software issues.

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📜

ITILv4 Foundation certification

Valid certification indicating knowledge of IT service management best practices.

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A meaningful career starts with a match

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5 criteria for this job
IT support experience
Demonstrated experience in a Service Desk or technical support environment.

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Technical troubleshooting skills
Proven ability to diagnose and resolve hardware and software issues.

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ITILv4 Foundation certification
Valid certification indicating knowledge of IT service management best practices.

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Cloud technology familiarity
Experience supporting cloud-based systems like M365 and Azure AD.

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Documentation skills
Strong ability to maintain accurate records and knowledge base articles.

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