Service Desk Specialist
About the job
The Service Desk Specialist position at Heidelberg Materials Australia is an exciting opportunity to be the first point of contact for IT support. This role is crucial in providing high-quality technical assistance to internal customers, ensuring issues are resolved efficiently and professionally. The IT team thrives on collaboration and support, making it a great environment for personal and professional growth.
You'll be responsible for
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Providing first-level technical support
Delivering high-quality technical support to internal customers via phone, remote assistance, and ticketing systems.📋
Managing support tickets
Creating, managing, and resolving support tickets within agreed service level targets to ensure timely assistance.🌍
Collaborating with global support teams
Working closely with Heidelberg Materials Global Operations and Support teams to ensure reliable technology services.Key criteria
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Technical support experience
Experience providing Level 1 technical support to users.View
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Ticketing system proficiency
Experience managing support tickets in ServiceNow or similar platforms.View
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Microsoft support expertise
Strong experience supporting Microsoft Windows and Microsoft 365 environments.View
