About the job
This job is about delivering high-quality IT support in a fast-paced Managed Services environment. The impact of this role is significant as it ensures customer satisfaction and maximises the value of technology investments. The team thrives on collaboration, continuous improvement, and a genuine customer-first mindset.
You'll be responsible for
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Delivering technical support
Providing Level 1 and Level 2 technical support remotely and onsite to ensure a seamless end-user experience.📞
Managing incidents and service requests
Managing incidents and service requests through to resolution within agreed SLAs.🤗
Building relationships
Building trusted relationships with end users and stakeholders through exceptional customer service.Key criteria
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Level 1 and Level 2 IT support experience
Experience providing technical support in a corporate environment.View
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Microsoft 365 administration knowledge
Strong understanding of Microsoft 365 and end-user support.View
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Experience with Microsoft Intune
Hands-on experience managing devices and policies with Intune.View
