Sydney Airport
13 followers1 job

Service Desk Technician

JuniorMid levelContractOfficeMascot NSW 2020, AustraliaPosted 5 days agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about being a Service Desk Technician at Sydney Airport, where you will play a vital role in supporting technology operations. Your work will directly impact the smooth functioning of airport systems and enhance the passenger experience. The team thrives on collaboration and is driven to adapt and grow, making every day an exciting journey.

You'll be responsible for

🔧

Triage and resolve incidents

Triage, resolve, and escalate technology incidents and requests via ServiceNow, ensuring accurate logging and prioritisation.
💻

Support technology systems

Support Microsoft Intune, Azure AD, Exchange, Active Directory, and SCCM/MECM across Windows and Apple devices.
🛠️

Troubleshoot networking issues

Troubleshoot basic networking issues (LAN/WAN, Wi-Fi, VPN) and escalate complex problems.

Key criteria

🖥️

Level 1/2 IT support experience

3+ years of experience in a Service Desk environment.

View

🔧

Technical expertise in key technologies

Hands-on experience with Microsoft Intune, Azure AD, and Active Directory.

View

🌐

Basic networking knowledge

Understanding of LAN/WAN, Wi-Fi, and VPN principles.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on Sydney Airport
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Level 1/2 IT support experience
3+ years of experience in a Service Desk environment.

View

Technical expertise in key technologies
Hands-on experience with Microsoft Intune, Azure AD, and Active Directory.

View

Basic networking knowledge
Understanding of LAN/WAN, Wi-Fi, and VPN principles.

View

Cyber security awareness
Commitment to safe and secure technology practices.

View

ServiceNow experience
Familiarity with ServiceNow for incident management.

View

Similar jobs

View all
KBR, Inc.
KBR, Inc.
Global Tier 1 Service Desk TechnicianBrisbane, QLD · Full-time
The Global Tier 1 Service Desk Technician at KBR is a vital position that serves as the first point of contact for end users in a global IT Service Desk. This job is all about providing exceptional technical support and ensuring that incidents and service requests are managed effectively. KBR values a collaborative and inclusive work environment where everyone can belong, connect, and grow together.
Heidelberg Materials Australia
Heidelberg Materials Australia
Service Desk SpecialistParramatta, NSW · Full-time
The Service Desk Specialist position at Heidelberg Materials Australia is an exciting opportunity to be the first point of contact for IT support. This role is crucial in providing high-quality technical assistance to internal customers, ensuring issues are resolved efficiently and professionally. The IT team thrives on collaboration and support, making it a great environment for personal and professional growth.
RAA
RAA
Service Desk AnalystAdelaide, SA · Full-time
Join RAA’s Technology team and embark on an exciting journey as a Service Desk Analyst, where you will play a vital role in delivering exceptional IT support services. This opportunity allows you to contribute to high-quality technical support across a broad range of technologies while working in a collaborative and supportive environment. The team values continuous improvement and is dedicated to enhancing service delivery and user experience.
UGL
UGL
Service Technician - ElectricalMaitland, NSW · Mount Hunter, NSW · Newcastle, NSW · Full-time
The job is about joining UGL Transport’s Manufacturing & Maintenance team as an Electrical Service Technician at the Hunter Valley Maintenance Centre. This opportunity is crucial for ensuring the reliability and quality of locomotive maintenance, contributing to a positive team environment. The team values collaboration, safety, and continuous improvement, making it a great fit for those who are eager to learn and grow.