GPC Asia Pacific
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Service Desk Analyst - GPC Asia Pacific - Full Time

JuniorMid levelFull-timeHybridRowville VIC 3178, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This Full Time IT Service Desk Analyst job is all about ensuring that GPC Asia Pacific's network of stores, warehouses, and support offices receive top-notch first-level support for IT services and business applications. The impact of this role is significant, as it helps maintain smooth operations across 400+ locations during core business hours. The team thrives in a hybrid work environment, balancing time between the office and home, while fostering a culture of collaboration and continuous improvement.

You'll be responsible for

📞

Providing first-level support

Delivering first-level Service Desk support for incidents and requests received via various channels.
⏰

Monitoring support queues

Keeping an eye on support queues and responding to calls and tickets within agreed SLA timeframes.
🔧

Troubleshooting issues

Identifying and resolving device, software, and web-application issues in line with ITIL practices.

Key criteria

💻

IT service desk experience

Experience providing first-level support for IT services.

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📞

Customer service skills

Demonstrated ability to communicate effectively with users.

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🔧

Troubleshooting skills

Experience diagnosing and resolving software and hardware issues.

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Meet the team

About the company

Apply on GPC Asia Pacific
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
IT service desk experience
Experience providing first-level support for IT services.

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Customer service skills
Demonstrated ability to communicate effectively with users.

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Troubleshooting skills
Experience diagnosing and resolving software and hardware issues.

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