Service Desk Analyst
About the job
As a Service Desk Analyst, you will be the first point of contact for valued staff, providing expert troubleshooting and problem-solving skills to resolve a wide range of technical issues. Your exceptional communication skills will shine as you guide end-users through complex technical concepts in a clear and concise manner, ensuring their understanding and satisfaction. The team fosters a collaborative and inclusive culture where everyone can make a meaningful impact.
You'll be responsible for
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Resolving incidents and requests
Responsible for the day-to-day resolution of incidents and requests received via the web portal, email, and phone, including logging and updating all calls into the IT Service Management system.📞
Supporting communications technologies
Providing support for communications technologies, desktop support, and configuration, as well as various clinical and non-clinical applications such as Cerner EMR and M365 applications.🌙
Providing after-hours coverage
Working through a rotational roster to provide after-hours coverage as required, ensuring continuous support for users.Key criteria
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IT principles knowledge
Strong understanding of IT principles and networking concepts.View
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Customer service skills
Proven ability to communicate technical concepts clearly to users.View
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Problem-solving experience
Demonstrated experience identifying root causes and implementing solutions.View
