Grant Thornton Australia8 followers60 jobs

Service Desk Analyst

JuniorMid levelPart-timeHybridPerth WA, AustraliaCustomer service and supportInformation technologyPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about providing first line IT support as part of a passionate team at Grant Thornton Australia. The opportunity allows for part-time work while making a significant impact on the operational support for computer and telecommunication systems. The team values collaboration, respect, and support, creating an environment where everyone can thrive.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Providing first line support

Delivering first call communication, documentation, and resolution for incidents and service desk requests.
🔧

Investigating hardware and software faults

Providing initial support for investigating and resolving hardware and software faults and escalating when required.
📊

Tracking incidents and service requests

Tracking and documenting progress of incidents and service desk requests, ensuring timely communication with stakeholders.

Key criteria

💻

IT support experience (300+ users)

Experience in IT support for a minimum of 300 users.

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🤝

Collaborative team experience

Proven ability to work collaboratively in a team environment.

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🖥️

Windows Server and desktop knowledge

Knowledge of Windows Server and desktop applications.

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A meaningful career starts with a match

View your fit

5 criteria for this job
IT support experience (300+ users)
Experience in IT support for a minimum of 300 users.

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Collaborative team experience
Proven ability to work collaboratively in a team environment.

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Windows Server and desktop knowledge
Knowledge of Windows Server and desktop applications.

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Strong communication skills
High level of oral and written communication skills.

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IT qualification or relevant experience
IT qualification or relevant combination of qualifications and experience.

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