Service Desk Analyst
About the job
This job is about providing first line IT support as part of a passionate team at Grant Thornton Australia. The opportunity allows for part-time work while making a significant impact on the operational support for computer and telecommunication systems. The team values collaboration, respect, and support, creating an environment where everyone can thrive.
You'll be responsible for
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Providing first line support
Delivering first call communication, documentation, and resolution for incidents and service desk requests.🔧
Investigating hardware and software faults
Providing initial support for investigating and resolving hardware and software faults and escalating when required.📊
Tracking incidents and service requests
Tracking and documenting progress of incidents and service desk requests, ensuring timely communication with stakeholders.Key criteria
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IT support experience (300+ users)
Experience in IT support for a minimum of 300 users.View
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Collaborative team experience
Proven ability to work collaboratively in a team environment.View
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Windows Server and desktop knowledge
Knowledge of Windows Server and desktop applications.View
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