Department for Education, South Australia1 follower83 jobs

ASO4 - Senior Customer Support Officer - EMS

Mid levelFull-timeOfficeAdelaide SA, AustraliaPosted 4 months agoVerified 16 hours ago
Pending fitX of Y criteria met

About the job

The Senior Customer Support Officer (EMS) plays a vital role in delivering exceptional second-level support for the Education Management System, ensuring that educators and students have the tools they need to thrive. By leveraging technical expertise and strong interpersonal skills, this position contributes significantly to the efficiency of operations within the Department for Education. Collaboration and a commitment to service excellence are at the heart of how the team works together.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📞

Delivering ICT support

Providing timely and effective second-level ICT support for the Education Management System (EMS) used in schools and preschools across South Australia.
⚙️

Contributing to efficiency

Using technical expertise to enhance the overall efficiency of EMS operations within the Department for Education.
🌟

Building relationships

Engaging with users to ensure a supportive and responsive service experience.

Key criteria

💻

Second-level ICT support experience

Demonstrated experience providing second-level ICT support in educational settings.

View

🛠️

Technical expertise in EMS

Proven knowledge of Education Management Systems and related technologies.

View

🤝

Interpersonal skills

Strong communication skills for effective customer support and collaboration.

View

View more

A meaningful career starts with a match

Apply on Department for Education, South Australia
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Second-level ICT support experience
Demonstrated experience providing second-level ICT support in educational settings.

View

Technical expertise in EMS
Proven knowledge of Education Management Systems and related technologies.

View

Interpersonal skills
Strong communication skills for effective customer support and collaboration.

View

Tertiary qualifications (desirable)
Relevant qualifications in computer science or related fields are a plus.

View

Working with children check
Required to obtain and maintain a valid WWCC for employment.

View

Similar jobs

View all
Department for Education, South Australia
Department for Education, South Australia
ASO4 - Briefing OfficerAdelaide, SA · Full-time
The Briefing Officer position is an exciting opportunity to be part of the Business Operations team within the Department for Education. This job plays a crucial role in coordinating advice and correspondence for the ICT Services division, ensuring that every child and young person has access to a great education. The team thrives in a dynamic environment, working collaboratively to meet deadlines and support the Chief Information Officer.
Department for Education, South Australia
Department for Education, South Australia
ASO4 - Briefing OfficerAdelaide, SA · Full-time
This job is about being a Briefing Officer within the Business Operations team, where you will play a crucial role in coordinating advice and correspondence for the ICT Services division. Your work will directly impact the education system by ensuring that communication flows smoothly and effectively. The team values collaboration and thrives in a dynamic environment, making it an exciting opportunity for someone who enjoys working with diverse stakeholders.