ASO4 - Senior Customer Support Officer - EMS
About the job
The Senior Customer Support Officer (EMS) plays a vital role in delivering exceptional second-level support for the Education Management System, ensuring that educators and students have the tools they need to thrive. By leveraging technical expertise and strong interpersonal skills, this position contributes significantly to the efficiency of operations within the Department for Education. Collaboration and a commitment to service excellence are at the heart of how the team works together.
You'll be responsible for
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Delivering ICT support
Providing timely and effective second-level ICT support for the Education Management System (EMS) used in schools and preschools across South Australia.⚙️
Contributing to efficiency
Using technical expertise to enhance the overall efficiency of EMS operations within the Department for Education.🌟
Building relationships
Engaging with users to ensure a supportive and responsive service experience.Key criteria
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Second-level ICT support experience
Demonstrated experience providing second-level ICT support in educational settings.View
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Technical expertise in EMS
Proven knowledge of Education Management Systems and related technologies.View
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Interpersonal skills
Strong communication skills for effective customer support and collaboration.View
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