Assessor
About the job
Join the Talent Pool as an Assessor and embark on a journey to make a real difference in the lives of customers across New South Wales. This opportunity allows you to contribute to meaningful work while building a rewarding career in the public sector. The Customer Payments Team values collaboration and is dedicated to providing exceptional service, ensuring a positive experience for all customers.
You'll be responsible for
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Assessing matters
Making accountable determinations and recommending changes to enhance customer experience and mitigate agency risk.📋
Adhering to procedures and frameworks
Utilizing required administrative processes and systems to ensure compliance and efficiency.⚙️
Providing operational and administrative services
Responding to enquiries and completing processing activities accurately and efficiently to support timely customer service outcomes.Key criteria
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Experience in customer service
Demonstrated experience in face-to-face or phone customer service.View
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Knowledge of legislation and procedures
Sound understanding of relevant legislation and compliance frameworks.View
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Ability to meet deadlines
Proven ability to adhere to specified timeframes for customer outcomes.View
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