Accor Hotels13 followers538 jobs

Assistant Manager - Night

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Assistant Manager - Nights at Novotel & ibis Styles Melbourne Airport plays a crucial role in ensuring a warm and personalized guest experience during night operations. This job is all about delivering exceptional service while managing financial reconciliations and coordinating with various departments. The team thrives on collaboration and is committed to maintaining high standards of safety, security, and guest satisfaction.

You'll be responsible for

👋

Welcoming guests

Responsible for welcoming late arrivals and farewelling early departures, ensuring a smooth guest experience.
📊

Managing financial reconciliations

Handling daily financial reconciliations and revenue postings, preparing reports for internal departments.
🤝

Coordinating with teams

Ensuring reservation and account details for in-house guests are accurately recorded and coordinating departure paperwork with the Front Office team.

Key criteria

🛌

Night auditor experience

Proven experience as a Night Auditor in hospitality.

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📊

Financial reconciliation skills

Demonstrated ability to manage daily financial reconciliations.

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🗣️

Strong communication skills

Excellent interpersonal skills for guest interactions.

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5 criteria for this job
Night auditor experience
Proven experience as a Night Auditor in hospitality.

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Financial reconciliation skills
Demonstrated ability to manage daily financial reconciliations.

View

Strong communication skills
Excellent interpersonal skills for guest interactions.

View

Attention to detail
Keen eye for detail in managing guest accounts.

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Organisational abilities
Experience overseeing night operations effectively.

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