Accor Hotels11 followers228 jobs

Assistant Night Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Assistant Night Manager at Pullman Sydney Airport is a vital part of the Front Office team, overseeing hotel operations during the night shift. This job is all about ensuring exceptional guest experiences while maintaining operational efficiency and safety. The team values a supportive and inclusive environment, where everyone can grow their hospitality careers together.

Meet the team

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You'll be responsible for

🌙

Supporting Night Audit and Front Office operations

Support and lead the Night Audit and Front Office operations during overnight shifts to ensure smooth hotel functioning.
🌟

Delivering exceptional guest service

Deliver exceptional guest service and handle guest enquiries, requests, and complaints professionally to enhance guest experiences.
🔒

Managing hotel security and emergency protocols

Ensure hotel security procedures and emergency response protocols are followed for the safety of guests and staff.

Key criteria

🛎️

Front office leadership experience

Demonstrated experience in supervising front office operations.

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📊

Night audit procedures knowledge

Strong understanding of night audit processes and financial reconciliations.

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💬

Excellent communication skills

Proven ability to handle guest inquiries and complaints professionally.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Front office leadership experience
Demonstrated experience in supervising front office operations.

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Night audit procedures knowledge
Strong understanding of night audit processes and financial reconciliations.

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Excellent communication skills
Proven ability to handle guest inquiries and complaints professionally.

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Hotel security procedures knowledge
Experience following security protocols and emergency response procedures.

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Overnight shift flexibility
Willingness to work overnight shifts, weekends, and public holidays.

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