Assistant Night Manager
About the job
The Assistant Night Manager at Pullman Sydney Airport is a vital part of the Front Office team, overseeing hotel operations during the night shift. This position ensures exceptional guest experiences and operational efficiency while maintaining a safe environment for guests and Heartists. The team values collaboration and support, creating an engaging workplace where hospitality professionals can thrive.
You'll be responsible for
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Supporting Night Audit and Front Office operations
Support and lead the Night Audit and Front Office operations during overnight shifts, ensuring smooth operations and guest satisfaction.🤝
Delivering exceptional guest service
Deliver exceptional guest service and handle guest enquiries, requests, and complaints professionally to enhance guest experiences.🔗
Coordinating with hotel teams
Coordinate with Housekeeping, Engineering, Security, and Food & Beverage teams to ensure smooth hotel operations during the night shift.Key criteria
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Front office leadership experience
Demonstrated experience in supervising front office operations.View
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Night audit knowledge
Strong understanding of night audit procedures and financial reconciliations.View
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Excellent communication skills
Proven ability to handle guest inquiries and complaints professionally.View
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