About the job
As an Assistant Store Manager at Optus, you will play a vital role in leading a dynamic team and creating a positive, high-performance culture. Your passion for developing others and delivering outstanding customer experiences will help shape the store's success. Collaboration and support are at the heart of how the team operates, ensuring everyone feels included and empowered.
You'll be responsible for
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Leading by example
Supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included, and confident to shine.👩🏫
Coaching and mentoring
Supporting the store manager to coach, mentor, and develop team members through clear guidance and meaningful feedback.📞
Handling escalated customer enquiries
Managing escalated customer enquiries with calm professionalism and guiding the team through various situations.Key criteria
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Supportive leadership experience
Demonstrated ability to empower and motivate team members.View
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Customer-first coaching skills
Experience in guiding teams to deliver exceptional customer experiences.View
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Calm under pressure
Proven ability to manage complex situations with composure.View
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