Optus7 followers85 jobs

Assistant Store Manager, Parabanks

JuniorMid levelFull-timeOfficeVictoria, AustraliaPeople and cultureCustomer servicePosted 2 weeks ago
Pending fitX of Y criteria met

About the job

As an Assistant Store Manager at Optus, you will play a vital role in creating a supportive and high-performance environment for your team. This job is all about empowering others, delivering outstanding customer experiences, and stepping into leadership challenges with confidence. The team thrives on collaboration, accountability, and celebrating wins together, making it a fantastic place to grow and learn.

You'll be responsible for

🌟

Leading by example

Supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.
📚

Coaching and mentoring

Supporting the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day-to-day support, helping them deliver exceptional customer experiences.
📞

Handling escalated customer enquiries

Handling escalated customer enquiries with calm professionalism, modelling effective de-escalation techniques and guiding the team through various situations.

Key criteria

🌟

Supportive leadership experience

Demonstrated experience empowering teams through integrity and encouragement.

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🤝

Customer-first coaching

Proven ability to coach teams for exceptional customer experiences.

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🧘‍♂️

Calm under pressure

Experience managing complex situations with composure and effective de-escalation.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Supportive leadership experience
Demonstrated experience empowering teams through integrity and encouragement.

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Customer-first coaching
Proven ability to coach teams for exceptional customer experiences.

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Calm under pressure
Experience managing complex situations with composure and effective de-escalation.

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Operational and business awareness
Strong understanding of retail operations and performance drivers.

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Team culture and adaptability
Experience fostering inclusive environments and adapting to changing priorities.

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