Assistant Workers Compensation Team Leader
About the job
The Assistant Workers Compensation Team Lead job is about guiding a high-performing team in processing workers compensation payments. This role is crucial in ensuring a positive customer experience and compliance with legislative requirements. Team members work collaboratively in a supportive environment, focusing on continuous improvement and professional development.
You'll be responsible for
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Allocating tasks
Allocating tasks and providing support and guidance to other staff, including on-the-job training, quality control, and feedback when appropriate.📝
Processing claims
Processing Workers Compensation claims and reimbursements in accordance with legislative requirements.🌟
Fostering team morale
Identifying and resolving disputes, navigating difficult conversations, and maintaining team morale.Key criteria
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Time management skills
Proven experience prioritising workloads under pressure.View
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Customer interaction experience
Demonstrated ability handling challenging customer and stakeholder issues.View
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Digital tools proficiency
Experience using digital systems to manage workloads effectively.View
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