NSW Department of Customer Service35 followers455 jobs

Assistant Workers Compensation Team Leader

Mid levelFull-timeOfficeGoulburn NSW 2580, AustraliaPosted 2 months agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

The Assistant Workers Compensation Team Lead job is about guiding a high-performing team in processing workers compensation payments. This role is crucial in ensuring a positive customer experience and compliance with legislative requirements. Team members work collaboratively in a supportive environment, focusing on continuous improvement and professional development.

Meet the team

About the company

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You'll be responsible for

📋

Allocating tasks

Allocating tasks and providing support and guidance to other staff, including on-the-job training, quality control, and feedback when appropriate.
📝

Processing claims

Processing Workers Compensation claims and reimbursements in accordance with legislative requirements.
🌟

Fostering team morale

Identifying and resolving disputes, navigating difficult conversations, and maintaining team morale.

Key criteria

📅

Time management skills

Proven experience prioritising workloads under pressure.

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🤝

Customer interaction experience

Demonstrated ability handling challenging customer and stakeholder issues.

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🛠️

Digital tools proficiency

Experience using digital systems to manage workloads effectively.

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A meaningful career starts with a match

Apply on NSW Department of Customer Service
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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Time management skills
Proven experience prioritising workloads under pressure.

View

Customer interaction experience
Demonstrated ability handling challenging customer and stakeholder issues.

View

Digital tools proficiency
Experience using digital systems to manage workloads effectively.

View

Team development experience
Proven background in fostering staff engagement and capability.

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