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Associate - Institutional Banking Client Services
GraduateJuniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportFinancial managementOperations consultingPosted 4 days ago
About the job
The job is about joining the Institutional Banking Client Services team as an Associate, where you will be the first point of contact for clients managing their Transaction Banking queries. This position is crucial for enhancing the client experience and building strong relationships. The team values adaptability, communication, and a commitment to service, creating a supportive environment for personal and professional growth.
You'll be responsible for
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Managing client queries
As an Associate in IBCS, you will be a first point of contact for our clients to manage their Transaction Banking queries and needs.✉️
Handling communications
This is done by handling calls, emails and work items, to make sure our clients get support needed across a full suite of Transaction Banking products.🌟
Building relationships
Throughout this process the team builds strong and meaningful relationships by getting to know the clients, their needs, industry, and long-term strategies.What we're looking for
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Experience with transactional banking products
Demonstrable experience working with transactional banking clients or products.View fit
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Attention to detail
Understanding of risk mitigation and control issues.View fit
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Relationship-building skills
Ability to form strong relationships with stakeholders.View fit
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